Kent County Council can focus more resources on frontline service delivery after deploying Microsoft 365 Copilot
How do you free up more time for services that matter? Kent County Council answered that question by deploying Microsoft 365 Copilot. This customer story outlines how they reduced the administrative burden of emails and meeting prep, allowing staff to shift focus back to community-facing work. Read the story for a real-world view of what AI assistance can do, and reach out to M4siz Limited to discuss Copilot solutions for your team.
What challenges did Kent County Council face?
Kent County Council faced several challenges, including resource and budget constraints, a growing population, complex resident demands, and administrative burdens that hindered efficiency.
How has Microsoft 365 Copilot impacted staff productivity?
Since deploying Microsoft 365 Copilot, staff have reported an efficiency gain of ten to thirty minutes daily, allowing them to focus on more meaningful work. This has led to higher job satisfaction and reduced stress levels among employees.
What role do Surface devices play in the transformation?
The deployment of 6,500 Surface devices has facilitated a smooth transition to new technologies, resulting in a noticeable drop in help desk calls and high user satisfaction. These devices support the council's digital transformation goals by providing a robust platform for AI-driven applications.
Kent County Council can focus more resources on frontline service delivery after deploying Microsoft 365 Copilot
published by M4siz Limited
We are approaching our 25th anniversary in IT development and support services from our office in Essex, England.
We provide cost-effective software development and support services to deliver products that power your business needs and objectives. We have already built image analysis systems, cloud, and web services infrastructures so that you can be effective locally and globally using digital communication and management tools.
Our team has a range of ways to provide innovative solutions for your business that allows you the opportunity to re-imagine your products and services embracing the opportunities and protecting against the threats posed by our digital world.
Our focus is your business so that we understand how best to provide innovative solutions that grow with your business. Our platforms work across technology and we avoid building in solutions where you only have one provider or solution.
We hope the information on our website and micro-site prompts your interest in finding out more about our solutions and how we may be able to help you build cost-effective solutions.
Sign in with LinkedIn